HomeCare values quality, integrity, and reliability. We uphold the highest standards of service and responsibility in the industry, and firmly stand behind the quality and workmanship of every product we sell. If a product fails due to a defect in material or workmanship, HomeCare will repair or replace the product, free of charge within 1 year from the purchase date.
If you believe that your product is defective due to workmanship or material failure you will need to return the device back to HomeCare for inspection. After inspection, HomeCare will verify that the issue was not caused by unauthorized repair, disassembly, negligence, accident, misuse, or if improper electrical or mechanical installation causes this damage. HomeCare will decide at its sole discretion to repair or replace the product with a new or similar model.
If a defect is found to be due to materials or workmanship HomeCare will honor your warranty claim. In some cases your product may be replaced with a new product due to time frame of purchase etc. If HomeCare chooses, at its sole discretion, to repair your product, all parts, labor and return shipping will be paid by HomeCare. HomeCare is not liable for any charges, expenses or costs associated with the Customer relating to installation, removal or repair of HomeCare products.
This Warranty Excludes
(a) damage caused by accident, abuse, mishandling, or transport;
(b) units subjected to unauthorized repair;
(c) units not used in accordance with HomeCare care instructions;
(d) damage exceeding the cost of the product;
(e) deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on the client’s premises, and
(f) failure to provide the dated proof of purchase from an authorized retailer
Some states and countries do not allow a limitation of damages, so the foregoing limitation may not apply to you. This warranty guarantees specific legal rights, and other rights may vary from country to country and from state to state. This warranty service is available through the operating policies and procedures of HomeCare. If you are a client, please contact the appropriate HomeCare business entity, dealer or retailer, from whom you directly purchased the product for warranty and return authorization procedures. This warranty is initiated and executed by HomeCare.
If your HomeCare product is not working properly, we will fix or replace it. Each case will be assessed on a case by case basis, and we will make sure you’re back up and running as quickly as possible.
HomeCare will assess each warranty claim on a case by case basis. Resolution of warranty claims may include but are not limited to: shipment of a replacement part or parts, phone or email support to troubleshoot the product, or replacement of the product with a new or refurbished unit. HomeCare will continue to honor the warranty on the replacement product. Any and all customer damage to a HomeCare product is not covered under warranty. This includes breakage/damage from dropping, misuse or tampering with/opening the HomeCare product without prior authorization.
Warranty valid only to original purchaser if item purchased directly from www.sbthomecare.com or authorized re-seller and is non-transferable.
Request an RMA
To start a return for defective product, you will need to fill out an RMA form. Please click below to begin the RMA process.